Dog Star Ranch

Reviews about Dog Star Ranch

• Heather Winston

  Mar, 07 2018
  ★ ★ ★ ★ ☆
  Staff is usually friendly and sometimes service can be slow but my dog loves it so it's worth it!
• leisab904

  Dec, 07 2017
  ★ ★ ☆ ☆ ☆
  Good grooming service but poor kennel service and poor customer service. One of our dogs contracted kennel cough while on a two week vacation, and instead of contacting us they took it upon themselves to "treat" it with yogurt and honey. We were informed when we returned, of the suspected condition, and that she has hacked up mucus. Very upset that they did not call and ask us what actions to take. Now both dogs are on antibiotics and steroids to knock out this highly contagious condition. When I called on a Friday to talk to a supervisor I was told she was in a meeting. I called again and was told I would hear from the owner the next morning. I got no phone call the next day so I called and left a message. Monday morning a manager called to talk with me. She did apologize but it seemed very rehearsed, and she was unconcerned that we would never be back because we could not trust them.

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